Racket Supply.com proudly stands behind the quality of its products and service.   If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type. MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL PACKAGEING AN IN NEW OR RESALALBE CONDITION,  ALL RETURN ITEMS ARE SUBJECT TO 15% RESTOCKING FEES.  No refund on shippings. No Return or Refund on Rackets and shuttlecocks that has been used.  No Refund or Exchange on DVD, CD, VCD and other media products. Shipping and Service fees are not subject to refund. We reserve teh right to inspect merchandise for misuse .   Refunds for items returned more than 15days but less than 30 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.  Please mail your package in a prepaid insured, traceable method to the address below. RACKET SUPPLY 10570 S. De Anza Blvd. Cupertino, CA  95014.  We appreciate Your Business Look Forward To Serve You Again !